What Is the Community Care Service Voucher (CCSV)?

A 2026 Guide to Community‑Based Elderly Care

How Nu Pro Supports Ageing in Place Through Assistive Technology

As Hong Kong’s population continues to age, “ageing in place” has become the preferred choice for many older adults and their families. Remaining at home allows seniors to preserve familiarity, independence, and dignity—provided that appropriate and sustainable care support is available.

To address this growing need, the Social Welfare Department (SWD) formally regularised the Community Care Service Voucher for the Elderly (CCSV) in September 2023, transitioning it from a pilot initiative into a long‑term pillar of Hong Kong’s elderly care policy. In the 2025 Policy Address, the Government further announced the addition of 4,000 vouchers in 2026–2027, increasing the total to 16,000 vouchers.

This article explains how the CCSV works, who may be invited to apply, how the application process unfolds, and how Nu Pro helps elderly persons and their families translate policy support into practical, everyday care solutions.

The Core Concept of CCSV: From Policy Design to Daily Living

Unlike traditional subsidised care services that are allocated based on service availability, the CCSV adopts a “money follows the user” principle. Funding is attached to the individual rather than to a single service provider. Eligible elderly persons may choose from SWD‑recognised providers across all 18 districts, combining and adjusting services according to evolving health conditions and lifestyle needs. This user‑centred approach enables more personalised, flexible, and sustainable care planning.

Eligibility in 2026: Who Will Be Invited to Join the CCSV Scheme?

The CCSV operates on an invitation‑based application mechanism. Elderly persons do not apply proactively; instead, the SWD issues invitations to ensure that limited public resources are directed toward individuals with genuine long‑term care needs. Invitations are issued based on the Central Waiting List for Subsidised Long‑Term Care Services, taking into account both waiting order and individual circumstances.

Applicants must be aged 65 or above and hold valid Hong Kong resident status. They must have completed the Standardised Care Need Assessment Mechanism for Elderly Services, with results indicating moderate or severe impairment, focusing on daily functioning, mobility, and care dependency rather than medical diagnoses alone. Applicants must also be on the Central Waiting List and not currently receiving any government‑subsidised residential or community care services, ensuring the CCSV serves as a suitable and timely alternative.

It is important to note that elderly persons currently using Integrated Home Care Services or Enhanced Home and Community Care Services are not automatically excluded. The CCSV was designed to broaden choices, not restrict access.

Application Process Explained: From Invitation to Service Commencement

With complete documentation, the application process typically takes around four weeks. The process begins when the Social Welfare Department sends an official invitation letter together with an application form and detailed instructions. Completed applications may be submitted by post, fax, or through the Voucher Information System for the Elderly (VISE) online platform.

The Social Welfare Department then assesses the total monthly household income of the elderly person and co‑residing family members, excluding assets, to determine the co‑payment level. There are six tiers, with user contributions ranging from 5% to 40%, while the remaining costs are subsidised by the Government. Most applications are processed within four weeks. Some cases may be selected for household income verification, in which additional supporting documents will be requested. Applicants are formally notified once the assessment is completed.

Successful applicants receive an electronic Community Care Service Voucher, as paper vouchers are no longer issued. Services should be arranged promptly, as vouchers that remain unused for six consecutive months will be automatically cancelled.

What Can the CCSV Be Used For? Services and Assistive Technology

The scope of CCSV services extends well beyond basic care and includes a broad range of community‑based support options. These include personal care and daily living assistance, nursing and health monitoring, physiotherapy and occupational therapy, day care centre services and social activities, as well as the rental of assistive technology products such as electric nursing beds, wheelchairs, mobility aids, and fall‑prevention or home safety equipment.

For the 2025–26 period, the monthly voucher value ranges from HKD 4,459 to HKD 10,664. Voucher holders may also purchase services from up to two approved providers concurrently, allowing greater flexibility in care planning.

How Nu Pro Helps Seniors Make the Most of CCSV

Nu Pro is dedicated to promoting safe, comfortable, and dignified ageing. Through the CCSV scheme, Nu Pro provides elderly persons with access to carefully selected assistive and advanced care technology products tailored to different mobility levels and care requirements. Nu Pro specialises in solutions that support daily living, mobility, and caregiving, complemented by professional assessment and attentive service, ensuring that care arrangements are not only available, but effective and sustainable.

Who Can Benefit from Nu Pro’s Assistive Solutions?

Nu Pro’s assistive solutions are suitable for older adults who require support with sitting, standing, bathing, or moving safely. They are also appropriate for individuals with mobility limitations who need repositioning or pressure‑relief care, as well as for post‑surgical or long‑term bedridden patients requiring adjustable support for recovery and comfort.

How to Rent Medical and Assistive Products Using CCSV

Families may begin by contacting Nu Pro’s customer service team via WhatsApp at +852 5520 3616. Nu Pro will arrange for physiotherapists or occupational therapists to conduct a professional home and physical assessment. Following the assessment, a suitable monthly rental plan will be confirmed and rental terms agreed. Rental fees may be paid using the Community Care Service Voucher, while any required deposit is self‑paid and not covered by the voucher.

Nu Pro: Turning Public Policy into Meaningful Everyday Care

The Community Care Service Voucher is more than a financial subsidy. It is an opportunity for families to design long‑term care arrangements that respect independence, safety, and quality of life. Nu Pro serves as a trusted community care partner, supporting seniors and caregivers from policy understanding to real‑world implementation.

Service Enquiry Hotline: +852 2273 8288

WhatsApp: +852 5520 3616 https://wa.me/85255203616